1. Terms and Definitions (in alphabetical order):

1.1. "Administrator" – UAB "Vitabeli", administering this online store. Legal entity code 307450152, address Bajorų sodų 2-oji g. 12-1, Vilnius, Republic of Lithuania.

1.2. "Administrator's working hours" – on working days from 10:00 AM to 4:00 PM.

1.3. "Personal Data" – any data about the Buyer – a natural person, as defined in the Privacy Policy, provided by the Buyer when placing a Goods order without registration or when registering in the E-store.

1.4. "Working day" – all weekdays, excluding weekends and public holidays.

1.7. "E-store" – this online store located at www.shizuri.lt.

1.8. "Seller" – Vitabeli, UAB. Legal entity code 307450152, address Bajorų sodų 2-oji g. 12-1, Vilnius, Republic of Lithuania.

1.9. "Buyer" – a person who purchases or orders Goods in the E-store and is their end consumer.

1.10. "Privacy Policy" – Vitabeli, UAB privacy policy, located here: https://shizuri.lt/pages/privatumo-politika.

1.11. "Goods" – textile products, bedding, essential oils, diffusers, bath salts, food supplements, cosmetics, and other goods.

1.12. "Agreement" – the Goods purchase and sale agreement concluded between the Buyer and the Seller.

1.13. "Terms and Conditions" – these terms and conditions for shopping in the E-store.

1.14. "Legal Acts" – laws and subordinate legal acts of the Republic of Lithuania in force at the time of application of these Terms and Conditions.

2. General Provisions

2.1. These Terms and Conditions define the terms and procedure for using the E-store, under which the Buyer can purchase Goods sold in the E-store, as well as the conditions for concluding the Agreement, the procedure for delivery of Goods purchased by the Buyer, the rights, obligations, and responsibilities of the Buyer, Seller, and Administrator, and other conditions.

2.2. The Seller confirms that it is responsible for the Seller's obligations stipulated in these Terms and Conditions and the legal acts of the Republic of Lithuania, and for the sale and delivery of Goods ordered by the Buyer in the E-store, the quality of the Goods, and the fulfillment of return conditions. The Seller confirms that the Administrator is authorized to properly organize and conduct the trade of Goods belonging to the Seller in the E-store, to maintain the E-store, and to provide related services to the Buyer, agreeing to the procedure set forth in these Terms and Conditions.

2.3. Natural and legal persons can purchase Goods in the E-store only as end consumers. The Administrator has the right to refuse to accept and/or fulfill the Buyer's order(s) when the Buyer orders unusually large quantities of Goods in a single order or in several orders placed within a relatively short period of time.

2.4. The Buyer is responsible for familiarizing themselves with and complying with the Terms and Conditions.

2.5. By registering in the E-store, the Buyer confirms that they have read the Privacy Policy. Furthermore, by placing an order, the Buyer unconditionally confirms that they have read the Terms and Conditions and undertakes to comply with them. The Seller and/or Administrator are not responsible for any consequences if they arise due to the Buyer's failure to familiarize themselves with the Terms and Conditions.

2.6. The Buyer is not given the opportunity to place an order for Goods or services in the E-store if they are not familiar with or do not agree with the Terms and Conditions and the Privacy Policy.

2.7. The Seller is the controller of the Personal Data provided by the Buyer. The Buyer's personal data is processed under the terms and procedures stipulated in the Privacy Policy. The Administrator is the processor of the Buyer's personal data under a personal data processing agreement signed between the Buyer and the Administrator.

2.8. The Seller stores the Buyer's personal data for 2 (two) years from the Buyer's last purchase in the E-store. If an invoice was issued to the Buyer, their personal data contained therein is stored in accordance with legal acts regulating accounting.

2.9. The Seller and/or Administrator have the right to limit Buyer registration in the E-store and the number of registered Buyers. Furthermore, the Seller has the right to restrict a specific Buyer's use of the E-store or to cancel the Buyer's registration if the Buyer uses the E-store in violation of these Terms and Conditions, interferes with or attempts to harm the stability and security of the E-store's operation, or otherwise violates the legal acts of the Republic of Lithuania.

2.10. The Seller has the right to unilaterally change, amend, or supplement these Terms and Conditions. When the Buyer shops in the E-store, the Terms and Conditions in force at the time of placing the order apply.

2.11. The Seller has the right to suspend or terminate the E-store's activity without prior notice to the Buyer but must fulfill the obligations assumed towards the Buyer before the suspension/termination.

3. Registration in the E-store

3.1. A visitor of the online store, wishing to use the online store (to become a Buyer), can do so in one of the following ways:

3.1.1. purchase without registration:

3.1.1.1. The Buyer can only purchase without registration by providing the data specified in clause 3.1.1.2, which are necessary for the order to be fulfilled.

3.1.1.2. The Buyer can place an order only by providing the data necessary for the order fulfillment: Buyer's first name, last name, email address, phone number, residential address (it is mandatory to specify the settlement, street, house/apartment number, postal code). By providing the data necessary for order fulfillment, the Buyer understands and agrees that the Seller, using this data, may provide the Buyer with information related to the fulfillment of their order, as well as a survey allowing to assess the quality of order fulfillment.

3.1.2. purchase with registration:

3.1.2.1. create a user account and register, entering the data marked as mandatory in the registration field. The provision of the specified data is a mandatory condition for successful registration. Upon successful registration, an individual Buyer's electronic purchase account is created, to which the Buyer can log in only by entering the email address used during registration and the created password.

3.1.2.2. In the event that the Buyer registers in the Online Store, they undertake to protect the login data (password) to the Buyer's electronic purchase account and not to disclose it to third parties. The Buyer is responsible for storing the provided login data, as well as for any actions (data transfer, placed goods orders, user comments, etc.) performed in the Online Store by logging into the Buyer's electronic purchase account, and for the consequences arising therefrom. If a third party uses the services provided by the Online Store, logging into the Online Store using the Buyer's login data, the Seller considers this person to be the Buyer. If the Buyer loses their login data, they must immediately inform the Seller by sending an email to info@shizuri.com.

3.2. The Buyer is responsible for ensuring that the data provided by the Buyer in the Online Store is accurate, correct, and complete. If the Buyer's data provided in the Online Store changes, they must update it. The Seller shall in no case be liable for damages incurred by the Buyer and/or third parties due to the Buyer's provision of incorrect and/or incomplete personal data or failure to change and supplement the data when it changed. If the Buyer provides Personal Data of third parties when using the Online Store, the Buyer is solely responsible for the legality of the provision and use of such data and for the costs arising therefrom.

3.3. The Buyer has the right to freely change or supplement data in their account at any time or to submit a request to the Seller to cancel their registration. In the event that the Buyer submits a request to cancel their account, only the Buyer's registered account is canceled.

4. Product Information

4.1. The Buyer understands and acknowledges that:

4.1.1. product descriptions and information about product features in the E-store are provided according to the data specified by the respective product suppliers. The Seller and Administrator are not responsible for the content of information about product features;

4.1.2. the product information provided in the E-store is general and may not be identical to the information on the packaging of the respective product;

4.1.3. the actual appearance of the Product (color, size, shape) may not exactly match the product image in the photo in the E-store due to the features of the Buyer's computer screen or other technical reasons, as well as taking into account reasonably possible appearance discrepancies. The Seller is responsible for such discrepancies only if they are caused by the actions of the Seller or persons related to them.

4.2. If a product has a manufacturer's warranty, all written information about its terms is attached to the product.

4.3. Promotions and discounts may apply to the Product according to the procedure established by the Seller. Discounts cannot be combined, except when the terms of a specific promotion provide otherwise and this is announced in the E-store or in the promotion terms.

4.4. The quantity of promotional products may be limited, so the Seller does not guarantee the ability of all Buyers to purchase products with a discount.

5. Product Price and Payment Procedure

5.1. Product prices in the Buyer's created order are indicated in Euros, including the VAT rate valid at that time according to legal acts. The Buyer can pay for the Goods only in the official currency of the Republic of Lithuania – Euros.

5.2. Product prices in the E-store may differ from product prices in other retail outlets.

5.3. Products are sold to the Buyer at the prices valid in the E-store at the time of placing the order. They are then final.

5.4. The Buyer is not given the opportunity to pick up the goods themselves. Orders are delivered via third-party couriers. Product delivery is subject to the transportation rates valid at the time of placing the Product order, as indicated in the E-store.

5.5. The Buyer can pay for the Goods using the electronic banking system. This is an advance payment through the electronic banking system used by the Buyer. The banks and bank branches through which payment can be made in the manner described in this clause are indicated in the E-store when confirming the order. Payment is considered made when the bank confirms to the Seller that the payment order has been successfully executed. Responsibility for data security during the Buyer's payment in this case lies with the payment service provider.

6. Ordering Goods and Concluding the Agreement

6.1. The agreement between the Buyer and the Seller in the E-store shall be considered concluded only from the moment (moment of agreement conclusion) when the Buyer, having placed an order in the E-store in the manner specified in this section of the Terms and Conditions, i.e., having created a product basket, specified the delivery address, chosen the payment method, and familiarized themselves with the Terms and Conditions, payment and delivery terms, and other provided information, clicks the "Pay Now" button. The agreement is valid until full fulfillment of obligations or termination of the agreement in the manner provided in the Terms and Conditions.

6.2. The order of goods is executed when the Buyer logs into their account or uses the unregistered purchase function, providing the data necessary for order fulfillment.

6.3. Goods are considered ordered when the Buyer receives confirmation from the Administrator at the email address provided by them and/or via a text message to the mobile phone number provided during the order that the order has started to be processed. If delivery by courier is chosen, the Administrator provides such confirmation only after the courier confirms the shipment information.

6.4. The Buyer can pay for the Goods when placing an order; it starts to be fulfilled after the money transfer to the Seller's bank account, using the electronic banking system.

7. Order Fulfillment

7.1. When placing an order, the Buyer chooses the order fulfillment method: delivery to the chosen address.

7.2. Product delivery by courier to the Buyer's specified address or to a parcel locker will be completed within the period specified in the product description; in addition, when delivering by courier, the courier will coordinate the exact product delivery time with the Buyer by phone at the Buyer's specified phone number.

7.3. If product delivery becomes impossible within the terms stipulated in clause 7.2, the Seller shall inform the Buyer accordingly, specifying the order fulfillment deadline.

7.4. The Buyer can familiarize themselves with the courier delivery rates for products in the E-store, the conditions for free delivery, and how much the delivery of their chosen product basket will cost.

7.5. The Buyer is responsible for the correctness of the delivery address specified when ordering Goods or in the account, and for receiving the Goods from the courier at the agreed time.

7.6. The Seller is not responsible for any disruptions in the delivery of Goods by courier if the Buyer fails to comply with these Terms and Conditions and does not coordinate the exact Goods delivery time with the courier or does not accept the delivered Goods at the agreed time, provides an incorrect delivery address/phone number or authorizes an unsuitable person to accept the Goods from the courier on their behalf, or otherwise makes Goods delivery impossible. If the Buyer does not pick up the Goods from the courier at the agreed time at the location specified by the Buyer, the Seller has the right to cancel the order. In such a case, the Buyer's paid money for the placed Goods order will be refunded within 14 (fourteen) days, deducting the administrative costs of returning the Goods, which amount to €5.50 (five euros and fifty cents).

7.7. Goods are delivered to the Buyer's chosen address only in Lithuania.

7.8. When delivering ordered Goods to the Buyer's specified address, they are handed over to the receiving person upon presentation of an identity document. If the ordered Goods for courier delivery will not be received by the Buyer themselves, they must specify the details of the person who will receive the Goods when filling in the order delivery information. If the identity of the person picking up the Goods does not match the information specified in the order, the Goods cannot be handed over.

8. Acceptance of Goods. Withdrawal from the Agreement

8.1. Upon receiving the Goods from the courier, the Buyer must inspect the shipment. Any discovered defects in the Goods shipment must be indicated by the Buyer in the Goods acceptance documents or immediately provide evidence of damage to the E-store by email info@shizuri.com.

8.2. If the Buyer accepts the Goods without indicating any remarks in the acceptance documents regarding the quantity and/or quality of the Goods shipment, it is considered that the Buyer accepted an undamaged shipment.

8.3. The Buyer must inform the Seller about a damaged shipment in the manner specified in these Terms and Conditions.

8.4. The Buyer has the right to withdraw from the Agreement and return the Goods purchased in the E-store, according to the Goods return policy valid in the E-store, which can be found here: https://shizuri.lt/pages/prekiu-grazinimas.

8.5. The Buyer has the right to withdraw from the distance purchase and sale Agreement concluded with the Seller without stating a reason and without incurring costs other than those specified in Article 6.22811 of the Civil Code of the Republic of Lithuania.

8.6. The period for withdrawal from the Agreement expires within 14 (fourteen) calendar days from the day on which the Buyer or a person indicated by the Buyer, other than the carrier, received the product or the last product (if an agreement is concluded under which the consumer orders more than one product in a single order and they are delivered separately), or the last lot or part (if an agreement is concluded under which the product is delivered in different lots or parts).

8.7. To exercise the right to withdraw from the Agreement, the Buyer must inform the Seller of their decision to withdraw from the Agreement by submitting an unequivocal statement and filling out the Goods return form to the email address info@shizuri.com.

Goods Return Form

8.8. If the Buyer withdraws from the Agreement, the Seller shall immediately and in any case no later than within 14 calendar days from the day on which the Buyer notifies their decision to withdraw from the Agreement, refund the Buyer the money received from the Buyer, deducting delivery costs and administrative costs of returning the Goods in accordance with the Goods return policy https://shizuri.lt/pages/prekiu-grazinimas.

8.9. The Seller shall make the refund using the same payment method that the Buyer used to perform the initial payment transaction.

8.10. The Buyer must return the Goods to the Seller no later than within 14 (fourteen) days from the date of submitting the notice of withdrawal from the Agreement to the Seller. Goods are returned only after receiving the Seller's confirmation and instructions regarding the return procedure, which does not differ from the purchase procedure: if delivery by courier or to a parcel locker was chosen, the return is carried out by sending the Goods to the Seller at the address specified in the return confirmation.

8.11. If the Product delivered to the Buyer does not meet quality requirements, the Buyer is given the opportunity to exchange it for another similar Product within 14 (fourteen) days or to return it, in accordance with the return procedure stipulated in this section of the Terms and Conditions.

8.12. The right to withdraw from the Agreement does not apply to the following agreements:

8.12.1. Agreements for goods or services whose price depends on fluctuations in the financial market, which the seller cannot control.

8.12.2. Agreements for goods produced according to the consumer's individual needs or clearly personalized.

8.12.3. Agreements for goods that quickly perish or have a short shelf life.